Privacy Policy

Last updated: 18 March 2024

At Forest Heart ecoNursery, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.


INFORMATION WE COLLECT FROM YOU

In order to make a purchase on Forest Heart ecoNursery’s website we collect personal contact information such as names, postal and e-mail addresses, phone numbers and personal billing/financial information such as credit card information and billing address, geographic location, IP address, blog comments and social media handles (together “Personal Data”).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.


HOW WE USE YOUR INFORMATION

We will use your personal information only for the purposes of processing your order and to communicate effectively with you. This communication includes but is not limited to; emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations, measuring customer satisfaction and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe. You also have the option of emailing nursery@forestheart.com.au and a member of our Team will unsubscribe you if you provide them with the email address that is subscribed.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.


SECURITY

This website does not provide facilities for securely transmitting information across the internet. We take reasonable steps to ensure the security of all Personal Data that we collect, however no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.


SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information except as described in this privacy policy.
Forest Heart ecoNursery may release personal information under the following circumstances:

  • Where release is required by law (for example, a warrant, court order or subpoena) or regulation or is requested by a government agency;

  • Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

  • To appropriate persons, where your communication suggests possible harm to others.


LINKS TO OTHER WEBSITES

We provide links to third party websites. These linked sites are not under our control, and we do not accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.


CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.


CONTACT US

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us by:

visiting our office at 20 Coral St, Qld 4552